Compliance & Credentials
How we're regulated and what protects your money
Client Money Protection
Money Shield scheme — ref: 81170267
All rent and deposit money we hold on your behalf is protected by the Money Shield Client Money Protection scheme. If we were ever to cease trading or misappropriate funds, Money Shield would reimburse you — whether you are a landlord or a tenant.
- Scheme reference: 81170267
- Valid to: 1 November 2026
- Individual claim limit: £50,000
Download our CMP certificate (PDF) · Verify on money-shield.co.uk
Property Redress Scheme
Membership no: PRS054248
We are a member of the Property Redress Scheme, a government-authorised consumer redress scheme for the property sector. If you have a complaint that we cannot resolve directly, you can escalate it to the Property Redress Scheme for independent review at no cost.
- Membership number: PRS054248
- Valid: 14 September 2026 — 13 September 2027
Download our PRS certificate (PDF) · Verify on propertyredress.co.uk
Tenancy Deposit Scheme
Membership no: EW160527
All tenant deposits we manage are protected with the Tenancy Deposit Scheme (TDS), an approved government deposit protection scheme. This means your deposit is held securely and can only be released in accordance with the terms of your tenancy agreement.
- Membership number: EW160527
ICO Registration
Registration no: CSN8669193
We are registered with the Information Commissioner's Office as a data controller. We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.
- Registration number: CSN8669193
Professional Indemnity Insurance
We carry professional indemnity insurance underwritten by Tokio Marine HCC, protecting landlords and tenants in the unlikely event of professional negligence or error on our part.
NRLA
We are affiliated with the National Residential Landlords Association, the UK's largest membership organisation for private residential landlords.
VAT Registration
Heart of London Homes (ManagedByApp Ltd) is registered for VAT.
- VAT registration number: 501 8516 18
Company Details
- Legal name: ManagedByApp Ltd
- Trading as: Heart of London Homes (HoLM)
- Company number: 16714489
- Registered office: Flat 23A Wetherby Mansions, Earls Court Square, London SW5 9BH